Building a great team is messy, incremental and humbling
Just Culture:
- manage incidents through a balanced examination of environmental/cultural factors and individual accountability
- Accountability is not blame
- Too much emphasis on cultural factors might result in carelessness
- “reassess whether these tools are still serving their intended purpose” → Sometimes it’s better to let something go
- Build in robustness to account for things going wrong from time to time
- Misattribution of an incident to negligence can create organisational impacts that don’t benefit the organisation
- Psychological safety!
- Disagree productively:
- Engaging = listening and responding
- “Two ships passing in the night” → both parties are talking next to each other
- Point out good things
- Fair
- Sometimes inherently unfair (e.g, Seniority)
- Rules of Engagement (e.g., On the spot input in a group vs reading up-front by yourself)
- Try to mix it up
- Generous
- Respond to the most rational, intelligent version of your opponent’s argument
- Check for understanding (ask clarifying questions before answering)
- Engaging = listening and responding
- Create space before taking up space
- Just Culture ⇒ Make space for people who have the most knowledge to solve the problems creatively
- Practice facilitation skills!